information services
type: Concept
narrower: call centers

technologies
type: Concept
narrower: call centers

call centers
type: Concept
definition: A call center is a business entity that processes large volumes of telephone calls from and to internal and external customers. These centers emerged in the service sector in the late 1980s, and were conceived as an efficient way to conduct sales, marketing, and customer service functions. [Source: International Encyclopedia of Organization Studies; Call Centers]
broader: technologies
broader: offices
broader: information services
broader: digital and computer revolution: reshaping jobs and workplaces

offices
type: Concept
narrower: call centers

digital and computer revolution: reshaping jobs and workplaces
type: Concept
narrower: call centers

concepts
type: Collection
type: ConceptGroup
member: call centers