quality trilogy
quality control
performance management
operations management
quality and safety of care
management control
management settings
six sigma
service quality
quality improvement cycle
continuous quality improvement
plan-do-study-act cycle
benchmarking
total quality management
quality circles
standards
quality assurance
quality management
Quality management in health services delivery has two components: quality assurance and quality improvement. Quality assurance is an approach to quality management typically composed of a formal retrospective process of identifying medical delivery problems, finding means for overcoming them, and taking corrective actions to address them. [Source: Encyclopedia of Health Care Management; Quality Management]
concepts