marketing and customer value
type: Concept
narrower: service quality

public-sector management
type: Concept
narrower: service quality

event management
type: Concept
narrower: service quality

concepts
type: Collection
type: ConceptGroup
member: service quality

evaluation of governance
type: Concept
narrower: service quality

service quality
type: Concept
definition: Service quality represents value judgments about results, impacts and outcomes of what organizations do or provide. These qualities might be intended by management in the form of a specification or standard, or they may be a subjective assessment by customers, clients, or other recipients of products or services. [Source: Encyclopedia of Governance; Service Quality]
broader: quality management
broader: public-sector management
broader: marketing and customer value
broader: event management
broader: evaluation of governance

quality management
type: Concept
narrower: service quality