@prefix skos: <http://www.w3.org/2004/02/skos/core#> .
@prefix isothes: <http://purl.org/iso25964/skos-thes#> .

<https://concepts.sagepub.com/social-science/concept/marketing_and_customer_value>
  skos:prefLabel "marketing and customer value"@en ;
  a skos:Concept ;
  skos:narrower <https://concepts.sagepub.com/social-science/concept/service_quality> .

<https://concepts.sagepub.com/social-science/concept/public-sector_management>
  skos:prefLabel "public-sector management"@en ;
  a skos:Concept ;
  skos:narrower <https://concepts.sagepub.com/social-science/concept/service_quality> .

<https://concepts.sagepub.com/social-science/concept/event_management>
  skos:prefLabel "event management"@en ;
  a skos:Concept ;
  skos:narrower <https://concepts.sagepub.com/social-science/concept/service_quality> .

<https://concepts.sagepub.com/social-science/concept/conceptgroup/concepts>
  a skos:Collection, isothes:ConceptGroup ;
  skos:prefLabel "concepts"@en ;
  skos:member <https://concepts.sagepub.com/social-science/concept/service_quality> .

<https://concepts.sagepub.com/social-science/concept/evaluation_of_governance>
  skos:prefLabel "evaluation of governance"@en ;
  a skos:Concept ;
  skos:narrower <https://concepts.sagepub.com/social-science/concept/service_quality> .

<https://concepts.sagepub.com/social-science/concept/service_quality>
  skos:definition "Service quality represents value judgments about results, impacts and outcomes of what organizations do or provide. These qualities might be intended by management in the form of a specification or standard, or they may be a subjective assessment by customers, clients, or other recipients of products or services. [Source: <a href=\"https://sk.sagepub.com/reference/governance/n491.xml\" target=\"_blank\" data-id=\"to-sk\">Encyclopedia of Governance; Service Quality</a>]"@en ;
  skos:broader <https://concepts.sagepub.com/social-science/concept/quality_management>, <https://concepts.sagepub.com/social-science/concept/public-sector_management>, <https://concepts.sagepub.com/social-science/concept/marketing_and_customer_value>, <https://concepts.sagepub.com/social-science/concept/event_management>, <https://concepts.sagepub.com/social-science/concept/evaluation_of_governance> ;
  skos:prefLabel "service quality"@en ;
  a skos:Concept .

<https://concepts.sagepub.com/social-science/concept/quality_management>
  skos:prefLabel "quality management"@en ;
  a skos:Concept ;
  skos:narrower <https://concepts.sagepub.com/social-science/concept/service_quality> .