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Preferred term

sociotechnical systems  

Definition

  • Sociotechnical systems (STS) is the name of an action-research tradition in organizational development and change that aims at creating work systems in which both social (i.e., human) and technical (i.e., production process) aspects are taken into account simultaneously. The approach goes beyond measures concerning the actual human-machine interface, which is the primary domain of ergonomics. [Source: International Encyclopedia of Organization Studies; Sociotechnical Systems]

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https://concepts.sagepub.com/social-science/concept/sociotechnical_systems

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