Concept information
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business and management
organization studies
organization studies encyc
approaches to management theory
social science subjects
health and social care
health care quality, access, and evaluation
health care quality assurance
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health and social care
health care quality, access, and evaluation
quality of health care
health care quality assurance
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health occupations
health service administration
quality of health care
health care quality assurance
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health services
health service administration
quality of health care
health care quality assurance
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health services
health service administration
quality of health care
health care quality assurance
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health services
health service administration
quality of health care
health care quality assurance
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health services research
quality and safety of care
quality of health care
health care quality assurance
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business and management
management theory
management theory encyc
management of operations, quality, and information systems
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applied developmental science
schools
educational process: school perspectives
management systems
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health and social care
health occupations
health service administration
organization and administration
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health and social care
health services
health service administration
organization and administration
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health care facilities, manpower, and services
health services
health service administration
organization and administration
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psychology
applied psychology
industrial psychology
organizational structure, design, and change
social science subjects
psychology
psychological assessment
psychological assessment, work and organizations
Preferred term
total quality management
Definition
- Total quality management (TQM) is a management philosophy and practice that aims to meet and exceed customers' expectations through continuous improvement of processes, the involvement of employees, and a quality-driven leadership vision. From its relatively humble beginnings at the start of the 1980s, TQM became, in the early 1990s, the most established managerial innovation: It was so widely proselytized, with such fervor, that it managed to cross national cultures, state ideologies, forms of ownership, and industrial sectors. [Source: International Encyclopedia of Organization Studies; Total Quality Management]
Broader concept
- administration
- approaches to management theory
- health care quality assurance
- information ethics
- management of operations, quality, and information systems
- management systems
- organizational structure, design, and change
- organization and administration
- psychological assessment, work and organizations
- quality management
- situational leadership
Entry terms
- TQM
Belongs to group
URI
https://concepts.sagepub.com/social-science/concept/total_quality_management
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