Concept information
Preferred term
zero defects
Definition
- A philosophy that aims to produce goods that are 100% perfect. Developed in the early 1960s in the United States by Philip Crosby, zero defects has the aim of eliminating the smallest defects at all levels. [Source: Dictionary of Strategy: Strategic Management A-Z; Zero Defects]
Broader concept
Belongs to group
URI
https://concepts.sagepub.com/social-science/concept/zero_defects
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