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Preferred term

critical incidents  

Definition

  • The concept of critical incidents is derived mainly from work in psychology that suggests there are events that occur in the life of a person, program, organization, or culture that substantially alter or direct subsequent events. The Critical Incident Technique (CIT), developed by John C. Flanagan during World War II, is based on studies conducted for the Aviation Psychology Program of the U.S. Army and Air Force. [Source: Encyclopedia of Evaluation; Critical Incidents]

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URI

https://concepts.sagepub.com/social-science/concept/critical_incidents

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