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Preferred term

e-commerce  

Definition

  • E-commerce is the exchange of digitized information within and across organizations relating to communications, electronic ordering, and management of product and service activities. Distinctively in e-commerce, technology operates simultaneously as the tool that automates business transactions and workflows and as an organization's additional touch point or primary/sole interface with its customers. [Source: International Encyclopedia of Organization Studies; E-Commerce]

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URI

https://concepts.sagepub.com/social-science/concept/e-commerce

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