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Preferred term

interaction analysis  

Definition

  • Interaction analysis includes a host of quantitative, empiricist approaches that draw from studies of message functions and language structures to assess the frequency and types of verbal behavior in organizational interaction. The focus is on language use, interaction process, and the categorization of behavior according to a predefined set of codes. [Source: International Encyclopedia of Organization Studies; Interaction Analysis]

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https://concepts.sagepub.com/social-science/concept/interaction_analysis

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