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Preferred term

organizational citizenship behavior  

Definition

  • Organizational citizenship behavior (OCB) is an action taken by an individual that is discretionary and not formally recognized or rewarded by an organization but in total promotes the organization's effective functioning. Simply put, it is behavior that goes above and beyond the requirements of the job yet is not necessarily compensated by the traditional organizational reward system. [Source: Encyclopedia of Career Development; Organizational Citizenship Behavior]

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https://concepts.sagepub.com/social-science/concept/organizational_citizenship_behavior

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