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social science subjects > politics and international relations > governance > public-sector management > service delivery
... > social science subjects > business and management > management settings > business management > governance > public-sector management > service delivery

Preferred term

service delivery  

Definition

  • Service delivery can be defined as a process whereby governments deliver publicly identified goods and services to citizens or the community through various mechanisms, instruments, and relationships. Service delivery is a term that has gained prominence in the governance literature over the past half century, particularly under the pressures and promises of an expanding welfare state. [Source: Encyclopedia of Governance; Service Delivery]

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https://concepts.sagepub.com/social-science/concept/service_delivery

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