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social science subjects > business and management > entrepreneurship > competition (business) > service expectations
... > social science subjects > economics > economic systems > market economy > market forces > competition (business) > service expectations
... > social science subjects > politics and international relations > political science > comparative politics > economic systems > market economy > market forces > competition (business) > service expectations
... > social science subjects > economics > economic concepts > political economy > market economy > market forces > competition (business) > service expectations
... > social science subjects > politics and international relations > political science > political economy > market economy > market forces > competition (business) > service expectations
... > social science subjects > business and management > organization studies > organization studies encyc > approaches to organization theory > organizational economics > competition (business) > service expectations
... > social science subjects > business and management > organization studies > organization studies encyc > organizational economics > competition (business) > service expectations

Preferred term

service expectations  

Definition

  • Many definitions of service are argued with a common theme of intangibility and simultaneous consumption. James Fitzsimmons defines service as a time-perishable, intangible experience performed for a customer acting in the role of coproducer. [Source: Encyclopedia of Business in Today's World; Service Expectations]

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https://concepts.sagepub.com/social-science/concept/service_expectations

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