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... > social science subjects > politics and international relations > governance > administration > public administration > street-level bureaucrat
... > social science subjects > business and management > management settings > business management > governance > administration > public administration > street-level bureaucrat
social science subjects > politics and international relations > governance > public administration > street-level bureaucrat
... > social science subjects > business and management > management settings > business management > governance > public administration > street-level bureaucrat
social science subjects > politics and international relations > political science > public administration > street-level bureaucrat
... > social science subjects > politics and international relations > governance > public-sector management > public administration > street-level bureaucrat
... > social science subjects > business and management > management settings > business management > governance > public-sector management > public administration > street-level bureaucrat

Preferred term

street-level bureaucrat  

Definition

  • Used for the first time in 1980 by Michael Lipsky, the expression street-level bureaucracy indicates the public services whose agents, called street-level bureaucrats, are in direct relation with the public (teachers, police officers, legal aid lawyers, social workers, agents of institutions managing social payments). The interest of such an approach is to analyze public action, not from the point of view of institutions but by bottom-up observation of the interaction between agents and clients. [Source: Encyclopedia of Governance; Street-Level Bureaucrat]

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https://concepts.sagepub.com/social-science/concept/street-level_bureaucrat

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