Concept information
Preferred term
customer satisfaction with services
Definition
- This entry provides an overview of some of the key scholarly developments in the area of customer satisfaction with services over the last 25 years. The service sector now dominates employment and gross domestic product figures for the United States and, more broadly, the economically developed world. [Source: Encyclopedia of Industrial and Organizational Psychology; Customer Satisfaction with Services]
Broader concept
Belongs to group
URI
https://concepts.sagepub.com/social-science/concept/customer_satisfaction_with_services
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