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... > social science subjects > psychology > social psychology > group dynamics > organizational behavior > emotion in the workplace > emotional labor
... > social science subjects > business and management > organization studies > organizational behavior > emotion in the workplace > emotional labor
... > social science subjects > business and management > organization studies > organization studies encyc > organizational behavior > emotion in the workplace > emotional labor
... > social science subjects > psychology > applied psychology > industrial psychology > organizational structure, design, and change > organizational behavior > emotion in the workplace > emotional labor
... > social science subjects > business and management > organization studies > organizational culture > emotion in the workplace > emotional labor
social science subjects > business and management > sociology of work > emotion in the workplace > emotional labor
social science subjects > sociology > sociology of work > emotion in the workplace > emotional labor
... > social science subjects > psychology > applied psychology > industrial and organizational psychology > employee well-being > emotional labor
... > social science subjects > business and management > sociology of work > sociology of work encyc > occupations and professions, labor processes, jobs, and careers > emotional labor
... > social science subjects > sociology > sociology of work > sociology of work encyc > occupations and professions, labor processes, jobs, and careers > emotional labor
... > social science subjects > health and social care > health and society > cancer and society > careers > career development > the social context of careers - the work-life interface > emotional labor
... > social science subjects > psychology > applied psychology > industrial psychology > employment, staffing, and careers > careers > career development > the social context of careers - the work-life interface > emotional labor
... > social science subjects > business and management > sociology of work > careers > career development > the social context of careers - the work-life interface > emotional labor
... > social science subjects > sociology > sociology of work > careers > career development > the social context of careers - the work-life interface > emotional labor
... > social science subjects > psychology > behavior mechanisms > human development > applied developmental science > developmental processes > career development > the social context of careers - the work-life interface > emotional labor
... > social science subjects > psychology > applied psychology > industrial psychology > employment, staffing, and careers > career development > the social context of careers - the work-life interface > emotional labor
... > social science subjects > business and management > human resource management > human resource development > career development > the social context of careers - the work-life interface > emotional labor
... > social science subjects > politics and international relations > governance > crisis management > issues in crisis management > resource management > resource development > human resource development > career development > the social context of careers - the work-life interface > emotional labor
... > social science subjects > business and management > management settings > business management > governance > crisis management > issues in crisis management > resource management > resource development > human resource development > career development > the social context of careers - the work-life interface > emotional labor
... > social science subjects > business and management > management settings > resource management > resource development > human resource development > career development > the social context of careers - the work-life interface > emotional labor
... > social science subjects > psychology > behavior mechanisms > human development > social development and social behavior > career development > the social context of careers - the work-life interface > emotional labor

Preferred term

emotional labor  

Definition

  • Emotional labor is the regulation of felt and expressed emotions at work in the service of organizational goals. The construct of emotional labor is traced to the seminal work of sociologist Arlie Hochschild, who studied the work of airline flight attendants and, specifically, the strategic use of emotion by flight attendants to create a desired experience for passengers. [Source: Encyclopedia of Industrial and Organizational Psychology; Emotional Labor]

Broader concept

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URI

https://concepts.sagepub.com/social-science/concept/emotional_labor

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