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social science subjects > politics and international relations > governance > evaluation of governance > service quality
... > social science subjects > business and management > management settings > business management > governance > evaluation of governance > service quality
social science subjects > business and management > event management > service quality
social science subjects > health and social care > health care management > marketing and customer value > service quality
social science subjects > politics and international relations > governance > public-sector management > service quality
... > social science subjects > business and management > management settings > business management > governance > public-sector management > service quality
... > social science subjects > business and management > management skills > management control > quality management > service quality
... > social science subjects > psychology > applied psychology > educational psychology > aptitude > academic ability > skills (abilities) > management skills > management control > quality management > service quality
... > social science subjects > education > education studies > educational psychology > aptitude > academic ability > skills (abilities) > management skills > management control > quality management > service quality
... > social science subjects > psychology > behavior mechanisms > human development > intelligence, ability, and aptitude > aptitude > academic ability > skills (abilities) > management skills > management control > quality management > service quality
social science subjects > business and management > management settings > quality management > service quality
social science subjects > business and management > operations management > quality management > service quality
... > social science subjects > business and management > manufacturing and operations > operations management > quality management > service quality
... > social science subjects > health and social care > health care management > operations and decision making > operations management > quality management > service quality
... > social science subjects > business and management > human resource management > performance management > quality management > service quality
... > social science subjects > business and management > management settings > performance management > quality management > service quality
... > social science subjects > politics and international relations > governance > administration > public administration > performance management > quality management > service quality
... > social science subjects > business and management > management settings > business management > governance > administration > public administration > performance management > quality management > service quality
... > social science subjects > politics and international relations > governance > public administration > performance management > quality management > service quality
... > social science subjects > business and management > management settings > business management > governance > public administration > performance management > quality management > service quality
... > social science subjects > politics and international relations > political science > public administration > performance management > quality management > service quality
... > social science subjects > politics and international relations > governance > public-sector management > public administration > performance management > quality management > service quality
... > social science subjects > business and management > management settings > business management > governance > public-sector management > public administration > performance management > quality management > service quality
... > social science subjects > health and social care > health care quality, access, and evaluation > health services research > quality and safety of care > quality management > service quality
... > social science subjects > geography > geoinformatics > geographic information science > design aspects > quality control > quality management > service quality
... > social science subjects > business and management > manufacturing and operations > quality control > quality management > service quality

Preferred term

service quality  

Definition

  • Service quality represents value judgments about results, impacts and outcomes of what organizations do or provide. These qualities might be intended by management in the form of a specification or standard, or they may be a subjective assessment by customers, clients, or other recipients of products or services. [Source: Encyclopedia of Governance; Service Quality]

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Belongs to group

URI

https://concepts.sagepub.com/social-science/concept/service_quality

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