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Preferred term

critical incident technique  

Definition

  • The critical incident technique is a research process that invites respondents to identify events (incidents) they deem significant (critical) for a particular purpose, typically associated with job performance within an occupation. Researchers use data from participants' accounts to form categories of behaviors that contribute to the success or failure of a given purpose. [Source: Encyclopedia of Industrial and Organizational Psychology; Critical Incident Technique]

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https://concepts.sagepub.com/social-science/concept/critical_incident_technique

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