Concept information
Preferred term
measuring satisfaction
Definition
- Customer satisfaction has become an important construct for many firms, and it also appears frequently in academic theories of consumer behavior. It is typically viewed as a global evaluation made by the customer after his or her consumption. [Source: Encyclopedia of Consumer Culture; Measuring Satisfaction]
Broader concept
Belongs to group
URI
https://concepts.sagepub.com/social-science/concept/measuring_satisfaction
{{label}}
{{#each values }} {{! loop through ConceptPropertyValue objects }}
{{#if prefLabel }}
{{/if}}
{{/each}}
{{#if notation }}{{ notation }} {{/if}}{{ prefLabel }}
{{#ifDifferentLabelLang lang }} ({{ lang }}){{/ifDifferentLabelLang}}
{{#if vocabName }}
{{ vocabName }}
{{/if}}