Concept information
Preferred term
perceptual gaps in services quality
Definition
- Health care quality is ultimately in the eye of the beholder. The concept of quality in health care has continued to advance and change as providers, consumers, regulatory agencies, and payer groups have maintained their interest in the topic, but it is the understanding of quality from the customer perspective that is currently emerging as a critical issue in health services delivery. [Source: Encyclopedia of Health Care Management; Perceptual Gaps in Services Quality]
Broader concept
Belongs to group
URI
https://concepts.sagepub.com/social-science/concept/perceptual_gaps_in_services_quality
{{label}}
{{#each values }} {{! loop through ConceptPropertyValue objects }}
{{#if prefLabel }}
{{/if}}
{{/each}}
{{#if notation }}{{ notation }} {{/if}}{{ prefLabel }}
{{#ifDifferentLabelLang lang }} ({{ lang }}){{/ifDifferentLabelLang}}
{{#if vocabName }}
{{ vocabName }}
{{/if}}