Concept information
Preferred term
satisfaction surveys
Definition
- Obtaining information on how patients rate a healthcare facility and its providers and how satisfied they are with the care they receive has become a major focus of healthcare organizations. Although healthcare providers have been collecting such information for decades, in the past, it was viewed as a routine function with little practical utility. [Source: Encyclopedia of Health Services Research; Satisfaction Surveys]
Broader concept
Belongs to group
URI
https://concepts.sagepub.com/social-science/concept/satisfaction_surveys
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