Concept information
Preferred term
service level
Definition
- The concept of a service level balances the clients' expectation of immediate service fulfillment and the imperative of loading the capacity of service providers to meet the objectives by means of accounting figures. The basic problem is simply illustrated by a stochastic process of upcoming service orders, for example, customers arriving at a supermarket checkout or inbound telephone calls arriving at a call center. [Source: Encyclopedia of Business in Today's World; Service Level]
Broader concept
Belongs to group
URI
https://concepts.sagepub.com/social-science/concept/service_level
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