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Preferred term

street-level bureaucracy  

Definition

  • Throughout the world, legislators and government administrators have increasingly called for greater accountability and improved performance in the delivery of public services, reflecting in part the continuing influence of the theory of new public management that stresses more market-based approaches to service delivery and increased responsiveness to citizens and communities. The worldwide financial crisis has further intensified the pressure on government to improve the efficiency and effectiveness of services. [Source: International Encyclopedia of Political Science; Bureaucracy, Street-Level]

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URI

https://concepts.sagepub.com/social-science/concept/street-level_bureaucracy

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