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emotion work  

Definition

  • Emotion work, or emotion management as it is often called, means that each encounter with others receives its expected and appropriate amount of feeling. According to Arlie Russell Hochschild, emotions are managed based on an individual's or individuals' understanding of situational and cultural feeling rules (normative ideas about how one should or should not feel in a given situation). [Source: Encyclopedia of Gender and Society; Emotion Work]

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URI

https://concepts.sagepub.com/social-science/concept/emotion_work

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