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Preferred term

quality management  

Definition

  • Quality management in health services delivery has two components: quality assurance and quality improvement. Quality assurance is an approach to quality management typically composed of a formal retrospective process of identifying medical delivery problems, finding means for overcoming them, and taking corrective actions to address them. [Source: Encyclopedia of Health Care Management; Quality Management]

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https://concepts.sagepub.com/social-science/concept/quality_management

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